Privacy Policy

Last updated: March 2025  ·  Maid in the Sound LLC  ·  Bremerton, WA

1. Who We Are

Maid in the Sound LLC is a locally owned residential and post-construction cleaning company serving Kitsap County, Washington. Our registered business address is in Bremerton, WA. We operate the website at maidinthesound.com and the Preferred Partner Program page.

We are not a franchise, and your information is never shared with any parent company or national network. When you give us your information, it stays with our small local team.

2. Information We Collect

Information you provide directly

• Full name
• Email address
• Phone number
• Home or property address (for scheduling purposes)
• Company or organization name (for Preferred Partner inquiries)
• Number of properties managed (for Preferred Partner inquiries)
• Messages and notes you include in contact or booking forms
• Service preferences and scheduling details

Information collected automatically

• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring URL (how you found us)
• IP address (used for general geographic analytics only — not stored long-term)
• Device type (desktop, tablet, mobile)

3. How We Collect Information

Booking form (ZenMaid)

Our online booking system is powered by ZenMaid. When you schedule a cleaning through our website, your booking information — including name, address, contact details, and service preferences — is collected and stored by ZenMaid on our behalf. ZenMaid's own privacy policy governs how they handle that data. We use that information only to fulfill your cleaning appointment and follow up as needed.

Preferred Partner inquiry form (Formspree)

Our Preferred Partner inquiry form is processed by Formspree, a third-party form submission service. When you submit this form, your information is transmitted securely to Formspree and then delivered to our email. We do not store your form submission data on our own servers.

Direct contact (phone and email)

If you call or email us directly, we may retain a record of that communication to follow up and provide service.

Google services

Our site includes a link to our Google Business Profile for reviews. Clicking that link takes you to Google's platform and is governed by Google's Privacy Policy.

4. How We Use Your Information

• To schedule, confirm, and complete cleaning appointments
• To respond to inquiries and contact form submissions
• To communicate service updates, changes, or follow-ups
• To evaluate and onboard Preferred Partner clients
• To improve our website's content and usability
• To comply with legal obligations if required

5. Third-Party Services

We use the following third-party services that may process your data as part of operating this website:

• ZenMaid — Online booking and scheduling. ZenMaid Privacy Policy
• Formspree — Contact form processing. Formspree Privacy Policy
• Google Fonts — Typography loaded from Google's CDN. Google may log basic request data.
• Google Business Profile — Review platform linked from our site. Governed by Google's Privacy Policy.
• Unsplash — Stock photography CDN used for gallery images.

We do not run Facebook Pixel, Google Ads tracking, or any behavioral advertising technology on this website.

6. Cookies & Web Analytics

Our website may use minimal cookies to support basic functionality such as form state and navigation. We do not currently run third-party analytics platforms (such as Google Analytics) that set tracking cookies.

Third-party services embedded in the site — such as ZenMaid's booking widget — may set their own cookies governed by their respective privacy policies.

You can control cookie behavior through your browser settings. Disabling cookies may affect the functionality of the ZenMaid booking widget.

7. Web Usability & Accessibility

We are committed to making maidinthesound.com usable for all visitors, including those using assistive technologies such as screen readers, keyboard navigation, or high-contrast displays.

Our accessibility commitments

• All images include descriptive alt text for screen readers
• Navigation is accessible by keyboard without requiring a mouse
• Color contrast ratios meet WCAG 2.1 AA standards throughout the site
• Interactive elements (buttons, forms, links) include accessible labels and roles
• The site is fully responsive and functional on mobile, tablet, and desktop devices
• Form fields are labeled clearly and errors are communicated in text — not color alone

Usability practices

• No autoplay video or audio that cannot be paused
• No content that flashes more than three times per second
• Page structure uses proper HTML heading hierarchy for screen reader navigation
• External links are marked with target="_blank" and rel="noopener" for security

If you experience any difficulty accessing content on this website, please contact us at [email protected] and we will assist you directly.

8. Data Retention

We retain your personal information only as long as necessary to provide service and meet legal obligations:

• Booking records — retained in ZenMaid for the duration of your active service relationship and as required for business records.
• Contact form submissions — retained in our email inbox and deleted when no longer needed for follow-up, typically within 12 months.
• Communications (email/phone) — retained as needed for ongoing service relationships.

You may request deletion of your personal information at any time. See Section 9 for how to exercise that right.

9. Your Rights (Washington State & CCPA)

As a resident of Washington State, you have rights under the Washington Privacy Act (WPA). California residents have rights under CCPA. These include:

• Right to know — what personal information we have collected about you
• Right to access — a copy of the personal information we hold
• Right to deletion — request that we delete your personal information
• Right to correction — request that inaccurate information be corrected
• Right to opt out — we do not sell data, so there is nothing to opt out of
• Right to non-discrimination — exercising your privacy rights will not affect your service

To exercise any of these rights, email us at [email protected] with the subject line "Privacy Request." We will respond within 30 days.

10. How We Protect Your Data

• All data transmitted through our forms uses HTTPS encryption
• Form data is processed by Formspree and ZenMaid — both use industry-standard security practices
• We do not store payment card information — payments are handled by the processor integrated in ZenMaid
• Access to your booking and contact information is limited to Maid in the Sound team members who need it to provide service

No method of internet transmission is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

11. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy or how we handle your information:

• Email: [email protected]
• Phone: (360) 215-5743
• Mail: Maid in the Sound LLC, Bremerton, WA