Terms of Service

Last updated: March 2025  ·  Maid in the Sound LLC  ·  Bremerton, WA

1. About Us

Maid in the Sound LLC is a locally owned and operated cleaning company based in Bremerton, Washington. We serve Kitsap County including Poulsbo, Silverdale, Bremerton, Port Orchard, and Bainbridge Island. We are not a franchise. These Terms govern your use of our website at maidinthesound.com and any services you book with us.

2. Our Services

We provide the following residential and commercial cleaning services:

• Recurring residential cleaning (weekly, bi-weekly, monthly)
• Post-construction and remodel cleaning
• Move-in and move-out cleaning
• Airbnb and short-term rental turnover cleaning
• Real estate preparation cleaning
• Preferred Partner Program services for property managers and investors

Service details, scope, and any add-ons will be confirmed at the time of booking or through your service agreement. We reserve the right to decline any booking at our discretion.

3. Booking & Scheduling

Bookings may be made through our website's online booking system (powered by ZenMaid), by phone at (360) 215-5743, or by email at [email protected].

A booking is confirmed when you receive a confirmation from us or through ZenMaid. We will make every reasonable effort to arrive within the scheduled window. Arrival times may vary due to traffic, prior job duration, or other factors. We will communicate any significant delays.

Please ensure your home or property is accessible at the scheduled time. If we are unable to access the property through no fault of our own, a lockout fee may apply.

4. Cancellation & Rescheduling

• 48+ hours notice: Cancellations or rescheduling with 48 or more hours notice incur no fee.
• 24–48 hours notice: A fee of 50% of the scheduled service cost may apply.
• Less than 24 hours / same-day cancellation: A fee of up to 100% of the scheduled service cost may apply.
• Lockouts: If we arrive and cannot access the property, the full service fee may be charged.

We understand emergencies happen. Fees may be waived at our discretion for genuine emergencies with reasonable notice. Recurring clients in good standing receive more flexibility.

We reserve the right to cancel or reschedule appointments due to weather, safety concerns, or other circumstances beyond our control. We will notify you as soon as possible and reschedule at no charge.

5. Payment & Pricing

Pricing is provided at the time of booking and is based on home size, service type, frequency, and any add-ons. All prices are in U.S. dollars.

Payment is due at the time of service unless otherwise agreed in writing. We accept payment via the methods listed in your booking confirmation. For Preferred Partner clients, invoicing terms are set in your service agreement.

Prices are subject to change with reasonable notice. Recurring clients will be notified of any price changes in advance.

6. Property Access

You are responsible for providing safe, legal access to the property at the time of the scheduled service. If you provide us with a key, code, or other access method, you represent that you are authorized to do so.

We treat your home and its contents with care and respect. Our team will not access areas of the property that are not part of the agreed scope of service.

We ask that pets be secured during the cleaning visit for the safety of both our team and your animals.

7. Satisfaction Policy

Your satisfaction is important to us. If you are not satisfied with any part of your cleaning, please contact us within 24 hours of the completed service. We will return to re-clean the areas of concern at no additional charge.

Re-cleans must be requested within the 24-hour window and will be scheduled at a mutually convenient time. We do not offer refunds for completed services, but we will make it right.

8. Liability & Damage

We carry general liability insurance. In the unlikely event that our team causes damage to your property, please notify us in writing within 48 hours of the completed service.

We are not liable for:

• Pre-existing damage or wear not caused by our team
• Damage to items that were improperly secured, fragile, or not disclosed to us prior to service
• Items of extraordinary value (jewelry, collectibles, artwork) unless specifically disclosed and agreed upon in writing
• Damage resulting from access instructions we followed in good faith

Our total liability for any claim is limited to the cost of the service performed. We are not liable for indirect, incidental, or consequential damages.

9. Preferred Partner Program

The Preferred Partner Program is available to qualifying property managers, real estate agents, contractors, and landlords. Enrollment is subject to our review and a signed service agreement.

Partner benefits — including volume pricing and the personal home cleaning discount (40–60% off) — are valid for the duration of an active, signed partnership agreement. Benefits are non-transferable and terminate with the agreement.

Either party may terminate the partnership agreement with 30 days written notice. Outstanding balances become due immediately upon termination.

10. Website Use

You may use maidinthesound.com for lawful purposes only. You agree not to:

• Attempt to gain unauthorized access to any part of the website or its systems
• Use automated tools to scrape or harvest data from the site
• Interfere with the normal operation of the website
• Submit false, misleading, or fraudulent information through any form

We reserve the right to block access to users who violate these terms.

11. Web Usability & Accessibility

We are committed to providing a website that is accessible and usable for everyone, including people with disabilities. Our site is designed to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

What this means for visitors

• The site can be navigated using a keyboard without a mouse
• Screen readers can interpret all page content, images, and forms
• Text is resizable up to 200% without loss of content or functionality
• Color is not the sole means of conveying important information
• All interactive elements have visible focus indicators
• Forms are labeled clearly so assistive technology can identify each field

Reporting an accessibility issue

If you encounter a barrier on this website, please contact us at [email protected]. Tell us the page you were on and what you were trying to do. We will respond within 5 business days and work to resolve the issue.

We are not responsible for the accessibility of third-party pages or services linked from our site, such as ZenMaid, Formspree, or Google.

12. How We Collect & Use Data on This Site

This section summarizes how data is collected through this website. For the full details, please see our Privacy Policy.

What we collect through this website

• Booking form (ZenMaid): Name, address, contact info, service preferences. Used to schedule and fulfill your cleaning appointment.
• Preferred Partner inquiry form (Formspree): Name, company, contact info, property details, and your message. Used to evaluate and respond to partnership inquiries. Delivered to our email inbox via Formspree.
• Direct contact: If you call or email us, we retain that communication to respond and provide service.

What we do not collect

• Payment card numbers (handled by ZenMaid's payment processor)
• Behavioral tracking data from advertising platforms
• Information from children under 13

How your data is used

• To schedule, confirm, and complete your service
• To respond to your inquiries
• To follow up on bookings or outstanding service issues
• To improve website usability based on general traffic patterns

We do not sell your data

Your personal information is never sold, rented, or shared with third parties for marketing purposes. Data is shared only with the service providers named above (ZenMaid, Formspree) as necessary to operate the website and deliver service.

Your rights

Washington State residents have rights under the Washington Privacy Act including the right to access, correct, and delete personal data we hold. To make a request, email us at [email protected] with the subject "Privacy Request."

13. Intellectual Property

All content on this website — including the Maid in the Sound logo, copy, design, and layout — is the property of Maid in the Sound LLC. You may not reproduce, distribute, or use any part of this website for commercial purposes without written permission.

Stock photography on this site is sourced from Unsplash under their open license.

14. Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes arising from your use of this website or our services shall be resolved in Kitsap County, Washington. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the website or our services after changes are posted constitutes acceptance of the updated Terms.

16. Contact Us

Questions about these Terms? Reach out:

• Email: [email protected]
• Phone: (360) 215-5743
• Mail: Maid in the Sound LLC, Bremerton, WA